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MORE SCAM EMAILS 8/9/2009

We have been alerted to another round of fake support emails asking for personal details. Don't reply to this type of email. Just delete it. You won't get an email from eis.net staff asking for passwords and other sensitive information.

Here is an example of the face email:

From: "SUPPORT TEAM 2009" <techsupport@eis.net.au> To: undisclosed-recipients:; Sent: Tue, 24 Mar 2009 16:57:44 +0530 (IST) Subject: Confirm Your Email Address

-- Dear eis.net.au Subscriber, We would like to inform you that we are currently carrying out scheduled maintenance and upgrade of our webmail service and as a result our email client has been changed and your orignal password will be reset. We are sorry for any inconvenience caused. To complete your eis.net.au email account, you must reply to this email immediately and enter your password here (*********)

CONFIRM YOUR EMAIL IDENTITY BELOW E-mail Username : ......... ..... E-mail Password : ............... Date of Birth : ................ Country or Territory : .........

Failure to do this will immediately render your email address deactivated from our database.

OFFICE PHONES OUTAGE

20/04/2009 9am There is some sort of problem with the AAPT sub exchange in our building that is effecting all the phones lines that use AAPT ISDN. Apparently they "upgraded a switch at they Riverside center" on the weekend which cause the fault. The fault has been reported to AAPT an hopefully they will have it sorted out this morning. This also effects the old modem dialup lines on 0733079800 hopefully most people are using our national dialup modem number 0198-331-202 don't forget to put your full @eis.net.au email address as the username when using the 0198-331-202 number.

CHRISTMAS BREAK

This year our office will be closed for Christmas/New Year break from 4pm 25/12/2008 until Monday 5/1/2009. The network will be monitored as usual during that period, and problem reports can be directed to support@ eis.net.au. We hope you enjoy the holiday break, and also hope that Australia wins the cricket.

ADSL INTERUPTION 23/12/2008

There will be a small scheduled 15min. interruption to ADSL services at 6:30am whilst a router is relocated. We apologize for the disruption, hopefully most people will still be having breakfast at that time and wont notice. Everything should come up by itself without intervention.

INTERUPTION 10/12/2008

A large power surge in the Brisbane CBD about 7:30pm Wed 10/12/2008 might have interrupted some users broadband services. Usually switching the power off on the broadband router for a few minutes and back on should be enough to get things going again.

EMAIL FRAUD 27/8/2008

We have received several reports of eis.net users getting the following fraudulent email this morning 27/8/2008 if you get the message don't respond it's juast a scam to get your username and password. We would never ask for that sort of thing in an email like that.

Dear: eis.net.au Users,
We are currently carrying-out a maintenance
process to your eis.net.au account. To
complete this process you must reply to this
email immediately by entering your User Name
here (*********),and password here (*********)
if you are the rightful owner of this account.
This process we help us to fight against spam
mails.Failure to summit your password will render
your email address in-active from our database.
You can also confirm your email address by logging
into your account at:http://webmail.eis.net.au/
NOTE: You will be send a password reset message
in next seven (7) working days after undergoing
this process for security reasons.
Thank you for using eis.net.au!
EIS.NET.AU SUPPORT TEAM.

SMALL OUTAGE 26/8/2008

Expect a small half hour outage for some hosting customers 10:00pm 26/8/2008 as some equipment is relocated from the Riverside data centre.

POWER OUTAGE AT AAPT BRISBANE EXCHANGE 6/12/2007

About 9am Thur 6nd. Dec. 2007 a UPS failure cut a fibre toptic link to the Riverside Center in Eagle Street housing the AAPT telephone exchange and the 3rd Party room for for most major ISP's in the Brisbane CBD where they house equipment for peering and IP Transit. This caused access to the Domain Name and Email Servers at 344 Queen street to be un-contactable for approx 55min. until power was restored.

VIRUS UPDATES

There are tens of thousands of nasty computer viruses out there now a days, mostly on Microsoft Windows which is by far the most common system people have, and it is always good to keep your virus software up to date on a daily basis. Here are a few links to Anti-virus software vendors to keep you abreast of the latest virus definitions.

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